Nixon Watch The Cleo

If you are not completely satisfied with your purchase, and it is not a bespoke item (eg prescription glasses) simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different model/ colour if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are faulty.

Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.

Please return to:

Shade Station
Returns Department
31 County Arcade
The Victorian Quarter,
Leeds,
LS1 6BH

Faulty Items

If the item you received is faulty, please contact Returns on 0844 55 55 001 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You can also fill in a Shade Station returns form which is found in our Returns Section

I received the wrong item

If the item you received is not what you originally ordered, please contact Returns on 0844 55 55 001 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You can also fill in a Shade Station returns form which is found in our Returns Section

This returns policy does not effect your statutory rights.