FREE AND NEXT DAY DELIVERY AVAILABLE
(+44) 0344 848 7878
(+44) 0344 848 7878
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FREE & NEXT DAY DELIVERY
 
No Quibble Returns
 
Free 1.5 Clear Prescription Lenses
 
Saturday Delivery Only £9.95

Returns Information

If you're not completely satisfied with your purchase, you have 14 days to return it to us for a refund or exchange. All items must be in unworn, original condition and include all original packaging.

To return your item, please ensure it's securely packaged and include the following:

  • Your order number
  • Your contact details
  • The reason for return

You can use the returns form included with your delivery, or download one here: Returns Form (PDF)

How to Return

The easiest way to return your item to us is to create a label via our Returns Portal: Click to create a Return Label

Important

  • Postage fees incurred for returning glasses to us will need to be covered by the sender.
  • Returns sent via lockers are returned at your own risk. The parcel remains your responsibility until it is delivered to us.

Important: Our return address is a PO Box and if not using our returns portal must be returned via Royal Mail only.

Returns Address:
Shade Station
PO Box 622
Bury
BL8 9NY
United Kingdom

Once received, please allow 5-7 working days (Mon–Fri) for your return to be processed. You'll receive an email confirmation once completed.

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